Homeowners
Owner-occupied homes.
Specify the locations and broad property situations your team can evaluate. Do not let a general home-insurance ad imply every property can be quoted.
Home insurance
Home insurance calls with the property in mind.
Get a home insurance call campaign arranged for the products and property requests your agency can quote, with a clear handoff and follow-up.
For agents, agencies and businesses buying inbound calls.
The property and the policy both matter.
A homeowners quote, renters inquiry and landlord-policy request need different questions. Before a home insurance call program is launched, the buyer and source need a shared definition of the property requests the agency can handle.
Adlux arranges property insurance call programs with your team. Bring your products and serviceable locations so the sourcing and delivery reflect what your agency can actually quote.
Define the property conversation.
Renters and condos
A different coverage need.
Renters, condominium owners and homeowners have different policy needs. Name the intended request and route it to the right quote process.
Rental property
Landlord inquiries.
Tell us if the agency handles rental properties, short-term rentals or other uses. Keep excluded uses out of the agreed campaign brief.
If your brief includes flood or other specialty property coverage, identify it separately. The advertised request, agent expertise and quotation process should match the actual coverage being discussed.
Address gaps before they become misrouted calls.
State is only the first geography question. Your agency may need to assess a property’s location and characteristics before knowing whether a quote is possible. The sourcing brief should say what can reasonably be checked before transfer and what your agent will establish.
Customer service and claims calls are also different from new-business quote opportunities. Agree how those requests are identified so the receiving team does not have to guess.
| Part of the brief | Question to settle |
|---|---|
| Property type | Which uses and occupancy types are included or excluded? |
| Territory | Which states and narrower service areas can the agency evaluate? |
| Timing | Is the person shopping, buying a property or approaching renewal? |
| Team coverage | Who answers when multiple calls arrive or an agent is unavailable? |
| Billing | Which agreed event is chargeable, and how are wrong-product inquiries reviewed? |
Follow the quote beyond the first conversation.
Home insurance shopping can involve property information, lender requirements and follow-up. A caller who needs to gather details is not the same as an unsuitable inquiry. Record the next step rather than forcing every call into won or lost.
Keep policy premium separate from commission and business value. If you compare providers, use the same definition of a completed quote and a bound policy in every report.
- New-business request versus service or claims request.
- Quote completed, more information needed or outside appetite.
- Follow-up date and owner.
- Bound policy and later cancellation status where available.
- Spend per completed quote and per bound policy.
Bring a property-focused brief.
- Products: homeowners, renters, condo, landlord or another defined category.
- Locations and property uses your agency can consider.
- Your quoting hours and concurrent-call limit.
- The information you need before a quote can progress.
- A clear rule for service, claims and wrong-product inquiries.
Adlux will confirm the sourcing, delivery capacity and price in the written campaign terms before you fund home insurance calls.
See the Adlux experience.
Hear from agents using our final expense service. These stories show their experience with Adlux. The campaign for your industry is scoped and arranged separately with our team.
Home insurance call questions.
How are homeowners calls set up?
Our team arranges home insurance campaigns directly with your agency, including scope, delivery and price. Final expense also has a self-service portal; home insurance is set up with Adlux.
Can homeowners and renters requests share a campaign?
Only if the scope and routing are deliberately agreed. They should not be mixed by accident or assumed to have the same qualification process.
Are claims calls included?
No inclusion is assumed. New quotes, policy service and claims should be explicitly defined in the proposed program.
Does a call mean the property qualifies?
No. Your agency and carrier process must determine whether coverage can be offered and on what terms.
Planning your coverage? Explore inbound call setup across all 50 states.
Reviewed October 18, 2026 · Adlux Media · This guide is in English.